Refund policy

1. Try before you pay

The free report and adding your site with its technical audit need no card. To generate articles, the first subscription of each workspace starts with a 14-day trial and 5 articles: we ask for a card, but nothing is charged until the trial ends. If you cancel before then, you are not charged. The trial cannot be exchanged for money.

2. Cancellation

You can cancel your subscription at any time from the customer portal. There is no minimum term or penalty: the subscription does not renew and you keep access until the end of the paid period (month or year).

3. When we refund

Periods already billed are not refunded, except in these cases:

• Duplicate or wrong charge: we refund it in full.
• A serious technical failure on our side that stops you using the service and that we do not fix: we refund the prorated part of the affected period.
• Withdrawal by EU consumers (below).
• Any other case where applicable law requires it.

4. Only what was actually paid is refunded

A refund never exceeds what you actually paid for that charge, and goes back to the same payment method.

• Credits and account balance (including the credit for referring a customer), discounts and free trial periods are not refundable and cannot be exchanged for money.
• If an invoice was paid partly with credit or balance, only the part paid with your payment method is refunded; the credit used is not returned.
• If we refund an invoice of a workspace that came through a referral or is managed by an agency, the commission or credit tied to that invoice is recalculated under the terms.

5. Withdrawal (EU consumers)

If you sign up as a consumer in the European Union, you have 14 calendar days from the contract to withdraw without giving a reason. If you asked to start using the service during that period, we refund what you paid minus the part proportional to the time already used. Since the trial lasts as long, in practice cancelling before it ends is enough.

6. Annual billing and plan changes

Annual billing equals 10 monthly payments. If you cancel an annual plan, it does not renew the following year, but what you already paid is not refunded except in the cases above. If you move down a plan, the change applies at renewal, with no credit for the current period; if you move up, only the prorated difference is charged.

7. Paid add-ons and article packs

Paid add-ons (for example “AI images” or an extra country) and article packs (Business plan) are paid with the subscription, monthly or yearly. You can remove them at any time: they stop being charged at renewal. The current period is not refunded except in the cases above.

8. How to ask

Write to hello@getcitable.com from your account email, stating the charge and the reason. We reply within 5 working days. Approved refunds go back to the same payment method through Stripe and usually take 5 to 10 days to show, depending on your bank.

9. Owner

Owner

Pol Angrill Domingo

Tax ID (NIF)

ES48021407Y

Address

Rambla Principal 92, 08800 Vilanova i la Geltrú (Barcelona), Spain

Email

hello@getcitable.com